When you invest in a FOREST’s sofa, service goes far beyond its construction and delivery. With a lifetime guarantee on all FOREST’s sofa frames, you can rest assured that we’ve got it covered.
Quality that speaks for itself
Good Design. Well Made.Our furniture is constructed with superior quality materials by highly skilled and experienced craftspeople.
- FRAME – LIFETIME WARRANTY (Wooden, Metal)
- COVER – 1 YEAR (Leather, Stitching, Fabric)
- FILLING – 10 YEARS (Foam, Pocket Spring, Latex)
- MECHANISM – 1 YEARS (Electric & Manual Power Recliner)
This warranty does not cover:
- Customers pay shipping costs for replacement components.
- Non-conformities in products bought for non-residential use, i.e. in environments other than the product’s normal residential setting
- Faults or defects due to accidental damage
- Natural markings or creases caused by damage to the leather or by variations in the grain and colour due to the leather’s natural properties (characteristics that simply reflect the use of genuine leather)
- Cracking or peeling of the leather
- Damage caused by burns, cuts, pets, or other forms of improper use
- Damage caused by the user’s negligence or by unsuitable cleaning or treatment of the upholstery
- Damage to the leather or fabrics caused by the application of inappropriate chemicals, detergents or softeners or treatments not authorised by Forest Group Malaysia.
- Damage caused by corrosive materials, such as acids, solvents, dyes, inks, paints, or human or animal body fluids
- Damage from direct exposure to sunlight and/or heat sources, and similar conditions, with resulting discolouration
- Product damage due to abuse, improper use, or force majeure
- Items sold as samples, as used goods, or “as is”
- Damage due to repairs made by technicians not authorised by Forest Group Malaysia.
- Claims for products that have been tampered with or whose identification-number label has been removed from the underside of the furniture.
We guarantee our service, including replacement part after the warranty expired, 10 years period replacement.